We have decide to start an article section for all our customers to read and as we have had many questions about how did (PPS) Pixel Products and Services start, we thought this one would be nice to start with.
DDS was born back in march 2003, while one of our directors was trying to recouperate from major surgery.
Unable to walk or work and plenty of time on her hands came up with the idea of owning a small company which would work around her disability.
After over a year or more of planning decided to test her ideas and signed up to Ebay account in March 2005.
It soon became apparent that the company needed a website of it's own so in June 2005we went live to the world.
The main aim behind DDS Photographics is to allow everyone Rich or Poor to own Unique Photographic art and Images at a price not to break the bank.
At present the largest images available is A3 size but with demand we will be increasing over the next few years.
DDS Photographics have all the copyrights and permission rights on all images on view in our site and even have a small team of photographers Like Debbie & Steve to help get that one pose for us.
Our products are unique as we add professional laminate to all our images so they can become placemats, wall art, and much more and will last well past a lifetime.
DDS Photographics is a family run business with old fashion values. We believe the customer must always come first and aim to help were ever possible.
We have introduced a Voicemail system for customers to ring and leave their details and if appropriate a ring back time (10am - 5pm).
This has proved to be very successful as you have less time on hold while wait for us to answer and the cost to you the customer is very low.
We aim to return calls back to you within 1 to 24 Hours and have been know to follow up calls when we are closed to meet these targets.
We have always made a PROMISE to our customers that we will always ring back within 24 hours (depending on our business hours Monday, Thursday, Friday, Saturday, Sunday 10am to 5pm UK Time)
As you will see we are closed every Tuesday and Wednesday, this is due to a demand for our customer service at weekends so we choose to close in the week.
We always close down our office for 2 weeks summer holidays a years (this is when all staff go off on holiday) and also close for 2 stock takes a year.
We do close over Christmas and New year but we are open on most other holidays.
All our Services have a worldwide Standard postage FREE with a choice of upgrade at checkout. (note standard postage for international can take up to 52 days, depending on location)
All Payments are secure and are taken via Paypal on-line services using a locked and encrypted system.
We like our customer to know that we never past your details on to any outside agency without your consent.
Finally We aim to make your shopping experience pleasurable and if for some reason you are
unhappy please do contact us and we will try to rectify this.
Also if you have any ideas of what you would like to see us offer please contact us and we will look into it.
Join us next time
The DDS Photographics team
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