Hi everyone, still very busy here. today we thought we would like to warn people out there about the massive market in electrics and camera equipment on Ebay with warranties.
Back in August we needed a quick replacement lens for a special job and for speed chose to use Ebay as a quick fix. We careful chose an item with full Nikon warranty that was brand New.
Little did we know that when the lens went faulty shortly after purchase we would be in broiled in a legal problem. We sent the lens to Nikon and hoped to receive it back shortly with out a problem.
After no sight of it coming back i personal rang there dept that dealt with repairs etc and was shock to found out they will not touch it with out original receipt from dealer.
Promptly asking about the type of receipt accepted they told me that if an item was purchased in an auction or on a auction site like Ebay this would void the warranty.
I was not amused so contacted the seller on Ebay and even spent a long time talking to them on the phone, who promptly said leave it with me i will refund you the cost of new len tonight and i will deal with Nikon to get lens back.
Well that was nearly 3 days ago and no sight of refund or lens. but then while i wait i receive confirmation about Nikon states at present.
You guess it they need the original receipt in 21 days otherwise we will be billed for repairs.
So at present we have sent a valid paypal receipt in a hope that this might change there minds but at present it seems we not only paid the seller on ebay for the privilege of a faulty lens but will have to pay to get the lens back.
The lesson we have learned and hopefully yourselves is don't use ebay to get an item with warranty because should anything go wrong you may find that the protection you thought you had is not worth the paper it was written on unless you have received a VAT receipt separate from the dealer on Ebay.
We have researched this matter and found that not only is Nikon stating a void of warranty on Auction Sites like Ebay but Pentax, Panasonic, Sony, Hoover, you name it the list is too long to mention them all.
My question which is not answered is this just a way for the manufacture to get out of a warranty or is it a valid concern that most consumers do not know that this will happen before they purchase.
We have found on Ebay loads of supplies of equipment and when asked is the warranty valid as it was purchased via Ebay or an auction they all state yes. So do they not know or are we as consumers being conned.
We leave our thoughts with you and can only state BUYER BEWARE. we will keep you informed on any updates
so join us next time
DDS
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3 comments:
Thanks for the information without this blog i would have bought a tv on ebay thinking that i was covered. Keep the work up
Seller has contact to explain none refund and that i agree with payment to be sent. hopefully payment received soon. I'll give him another chance. sometime refund can take for ever.
Good News seller has refunded me the amount agreed, bad news paypal charged me for accepting funds.
Well all our paper work is on its way to the seller for him to take on the challenge we started and hopefully he will do better than us.
We have learn't our lesson so this will not happen again and hopefully this has made you question the warranty field on auction items. Our advise is contact the manufacturer to check this out before you buy.
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